Privacy Policy

We use your information to:

• provide, run and secure the platform, and give you access to what you enrol in or buy
• process payments and refunds, and pay experts, affiliates and revenue-share partners
• send you service messages such as receipts, reminders, grades, security codes and one-time passcodes by email, in the app and by SMS
• personalise your experience and recommend content
• mark exams, including with AI tools when an expert has turned them on (see section 4)
• prevent fraud and abuse, including checking that sign-ups come from people and not bots
• understand how the site is used and improve it (analytics run only with your consent where the law requires it)
• tell you about news, offers and webinars; you can ask us to stop at any time
• meet legal obligations, resolve disputes and enforce our Terms

Where the law asks for a legal basis, we rely on: performing our contract with you, our legitimate interests (such as security and improving the service), your consent, and legal obligations.

We share information only with:

• Experts: they see your name, contact details, country, enrolment, progress and exam results for the content you enrol in or buy.
• Payment providers: Stripe, and PayPal for some expert payouts.
• Service providers that help us run the platform: hosting, email delivery, SMS (Twilio), video (Vimeo), bot protection (Cloudflare Turnstile), analytics (Microsoft Clarity) and speech-to-text (OpenAI).
• Organisations that buy seats for you, such as an employer or school: they may see whether you enrolled and how far you have progressed.
• The public: your public profile if you are an expert, the reviews you write, and the certificate verification page, which shows your name, the course and the date to anyone who has the link.
• Authorities and successors: where the law requires it, to protect our rights, or if the business is sold or merged.

We never sell your personal data.

If an expert turns on AI grading for an exam, your written answers, and a text transcript of spoken answers, are sent to the AI agent that the expert connected in order to mark them. The transcript is made by OpenAI’s speech-to-text service, using the expert’s own OpenAI account when the expert has connected one, or is made by the expert’s own agent. Your name and email address are not sent. The expert chooses whether to approve the marks first or let them publish automatically. You can ask the expert or our support team to review any mark.

Our main servers and database are in Europe. Our service providers, such as Stripe, PayPal, Cloudflare, Twilio, Microsoft, Vimeo and OpenAI, may process data in other countries, including the United States. When data is transferred across borders we use the safeguards the law requires, such as standard contractual clauses.

We use essential cookies to keep you signed in and to remember your language, and, only with your consent where the law requires it, an analytics tool. We keep a record of your cookie choice (date, choice, country and a random code, with no IP address) as proof of consent. The full list and your settings are in our Cookie Policy.

Experts’ advertising tools. Some experts connect their own Meta, TikTok, Google, X or LinkedIn ad accounts to their profile or content. On those pages, and only if you accept advertising cookies, the expert’s ad account receives that you viewed the page, started checkout or bought, with the price but without your name or email. That advertising platform and the expert then handle this information under their own privacy policies. You can withdraw your choice at any time in the Cookie Policy.

We keep your information while your account is open, and afterwards only for as long as needed to meet legal, tax and accounting duties (for example payment and invoice records), to resolve disputes, and to keep reviews, messages and certificates that other people rely on. Cookie-consent records are kept as proof of consent. When you ask us to delete your personal data we do so within 30 days, except for what the law requires us to keep. See our Data Deletion Instructions.

We use industry-standard encryption and security measures. However, no system is 100% secure.

Depending on where you live (for example under the GDPR, the UK GDPR, Canada’s PIPEDA and Quebec’s Law 25, California’s CCPA/CPRA and Brazil’s LGPD), you can ask to access, correct, delete or export your data, object to or restrict how we use it, withdraw consent you have given, and complain to your data protection authority. Contact us at privacy@topbrainer.com. To have your account and personal data deleted, follow our Data Deletion Instructions.

TopBrainer is not for children under 12 (see our Terms). We do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.

If you provide your mobile phone number to Top Brainer — whether while creating your account, verifying your phone number during registration, or adding or updating your phone number in your account settings — we collect that phone number and a record of your consent. We use this information solely to send one-time passcodes (OTPs) and account verification codes.

We do not use SMS to send marketing, promotional, or advertising messages.

Message frequency varies based on your account activity and authentication requests. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing any product or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to deliver the SMS service or as required by law. All SMS opt-in records and consent information are used solely to provide our authentication services and are never shared with third parties except as required to deliver the SMS service or comply with applicable law.

You may opt out at any time by replying STOP to any SMS message. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from us unless you opt in again.

For assistance, reply HELP or contact us at support@topbrainer.com.

For more information about how we collect, use, and protect your personal information, please review the remainder of this Privacy Policy.

We may update this policy. We will tell you about material changes by email or in the app.

Questions? Email privacy@topbrainer.com.